PRIVACY POLICY

WHAT INFORMATION WE COLLECT

  1. We receive, collect and store any information you enter on our website or provide us in any other way.

  2. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

  3. We also collect personally identifiable information (including name, email, password, communications); payment details (including debit/credit card information), comments, feedback, recommendations, and personal profile.

  4. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

HOW WE COLLECT THAT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

HOW THE DETAILS WE COLLECT WILL BE USED

  1. To provide and operate acb Pilates’ Services

  2. To be able to contact our Visitors and Users with general or personalized service-related messages.

  3. To provide ongoing customer support.

  4. To evaluate the service’s we provide and improve them.

  5. To comply with any applicable laws and regulations.

 

HOW WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

acbPilates website is hosted by Wix.com which is GDPR compliant. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For further information please view the Wix.com Privacy Policy here

HOW WE COMMUNICATE WITH YOU

We will contact you with information about classes and private sessions; reminders about classes and private sessions you have signed up for; as well as reminders about any pricing plans you have purchased.

 

We may also contact you to inform you about any last-minute changes to you regular class/session to inform you about any upcoming holiday dates which would affect your class/session.

 

We may also contact you if there are any problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

For these purposes we will contact you via email but may also be on the phone or via text/whatsapp where necessary.

HOW WE USE COOKIES AND OTHER TRACKING TOOLS

Use of Cookies on our Website

 

In common with many websites, we use “cookies” to help us gather and store information about visitors to our site. A cookie is a small data file that our server sends to your browser when you visit the site. It does not identify you personally - just the IP address from which you are accessing the site.

The use of cookies helps us enhance your experience of the site. Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.

 

You can delete cookies at any time, or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse them, our system will issue cookies each time you log on to our Site. If you choose not to receive cookies, you may still use most of the features of our website, but some services may not function properly if cookies have been disabled.

We may use some or all of the following types of cookie:

 

Strictly Necessary Cookies

 

A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in.

Analytics Cookies

 

It is important for us to understand how you use our site. For example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

 

Third Party Cookies

 

Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above). For example, Wix on whose platform this website has been built, and Google Analytics who we use to monitor the website usage.

 

Persistent Cookies

 

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

 

Session Cookies

 

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

 

acbPilates may use information from cookies for the following purposes:

 

  • Traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our site;

  • To recognise repeat visitors for statistical/analytical purposes;

  • To customise or personalise your experience of the site;

  • For transactional purposes, such as credit card sales;

  • To make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit; for instance, email reminders of forthcoming bookings.

 

We will never pass on your identity or any specific information about you personally to a third party.

 

Cookies placed by third parties as described above are outside of our immediate control and can be altered or added to at short notice. Accordingly, it is not possible to list here all cookies that may be in use on our site. If you wish to see a summary of all cookies in use on the site at any moment in time, there are a variety of websites which provide a free cookie scanning service such as https://www.cookieserve.com

YOUR RIGHTS

You have the right to request a copy of any information that we hold about you. You also have the right to request the removal of any information that we hold about you. If you would like to access this information or would like to request the removal of your information, please contact us via email.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

QUESTIONS AND YOUR CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, please do email us. Alternatively, if you are a member you can update/amend your personal information in the Members Area.

OTHER WEBSITES

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.