ABOUT PILATES

What is Pilates?


Pilates is a series of exercises designed to target deep muscles; build strength and flexibility and rebalance the body into correct alignment to aid functional, everyday movement. We want our bodies to move with the maximum efficiency but the minimum effort. The exercises based on Joseph Pilates classical matwork sequence will increase your body awareness, strengthen your core and make you feel longer and leaner. The flowing movement combined with controlled breathing and a concentrated mind makes it a great way to release unwanted tension and stress so you'll leave class feeling stronger in body and mind and with a great sense of balance and well-being.




Can anybody do Pilates?


Pilates is a great form of exercise for anybody, no matter your age or fitness level. If you have any injuries of have been recommended you do Pilates by a medical practitioner then I would kindly request you do a one-on-one session prior to starting group classes so I can fully understand your needs.




​Why should I do Pilates?


Pilates has so many benefits: It builds strength and flexibility It strengthens your core It helps improve posture and counteract the effects of a sedentary lifestyle It helps to shape longer, leaner, stronger muscles It helps release tension and stress It promotes a greater sense of balance and well being It increases body awareness It aids functional, everyday movement and joint mobility




Who was Joseph Pilates?


Pilates was developed by Joseph Pilates and originally called 'Contrology'. Joseph's method advocates the art of controlled movements which if practiced with consistency can improve flexibility, build strength and develop control and endurance in the entire body. In his book 'Return to Life Through Contrology' Joseph set out a series of 34 classical matwork exercises, stating that Contrology taught "complete coordination of the body, mind and spirit." "Contrology is designed to give you suppleness, natural grace and skill that will unmistakably be reflected in the way you play and the way you work."





BOOKING

Can I make a recurring booking?


Unfortunately not. This feature is not currently from the website provider. The quickest and easiest way to make recurring bookings is to become a member, purchase a pricing plan (this will speed up the check out process) and then book each class/session individually.




Can I select multiple classes and book them all in one go?


Unforunately no. This is not currently a feature available from the website provider. The quickest and easiest way to make multiple bookings is to become a member, purchase a pricing plan (this will speed up the check out process) and then book each class/session individually.




I've saved my class/session to my google calendar but the zoom link isn't in there


This is a bit of quirk with the website providers system. If you save the class/session to your google calendar when prompted to within the confirmation message which appears on the screen immediately after booking, then the Zoom link WON'T be generated into your google calendar. If you save the class/session to your google calendar from the confirmation email you receive after booking the Zoom link WILL be generated into your google calendar.




How do I know if there is space in the class I want to join?


If you click on the 'Class Timetable' tab in the main menu who will see the 'Online Class Timetable - Day to Day'. To the side of each class time it will say how many spaces are available in that class.




The class I want to join is full, is there a waiting list?


Yes there is a waiting list. If the class you want to join is full, instead of 'Book Now' it should give you the option to join the waiting list instead.




I'm a new client - why do I have to do a 55-minute private session first?


This is for numerous reasons: 1. It allows me an opportunity to get to know your body in more detail than in a group environment. 2. If you are new to Pilates it allows to some familiarisation of the exercises before joining a group enviroment where I'm not able to give you so much attention. 3. If you have any injuries this time will be needed to discuss those and go through the necessary adjustments to the exercises. 4. Even if you've done Pilates before, I haven't taught you before, and every teacher has a different style so its useful for you to get to know my style whilst I get to know more about your body. 5. So as not to disrupt the flow of the group class, many of which has regular clients in.





MEMBERS AREA

I've purchased a pricing plan but it hasn't shown up in my members area?


Don't panic. This is not an error. Unfortunately this is not currently a feature available from the website provider. When you purchase a pricing plan you will receive a confirmation email. Whenever you then book a class or private session using your payment plan it will show you during the 'check out' process how classes/sessions you have left. If you haven't used up all the classes/sessions in your pricing plan and it is due to expire you will receive a reminder email.




I can't see how many classes/sessions I have left in my Pricing Plan in the Members Area?


Unfortunately this is not currently a feature available from the website provider. When you purchase a pricing plan you will receive a confirmation email. Whenever you then book a class or private session using your payment plan it will show you during the 'check out' process how classes/sessions you have left.




Does Membership cost anything?


No membership is completely free and is merely a tool to faciliate a quicker and easier bookings process as well as manage your class/sessions more easily.





PRICING PLANS

I've purchased a pricing plan but it hasn't shown up in my members area?


Don't panic. This is not an error. Unfortunately this is not currently a feature available from the website provider. When you purchase a pricing plan you will receive a confirmation email. Whenever you then book a class or private session using your payment plan it will show you during the 'check out' process how classes/sessions you have left. If you haven't used up all the classes/sessions in your pricing plan and it is due to expire you will receive a reminder email.




I can't see how many classes/sessions I have left in my Pricing Plan in the Members Area?


Unfortunately this is not currently a feature available from the website provider. When you purchase a pricing plan you will receive a confirmation email. Whenever you then book a class or private session using your payment plan it will show you during the 'check out' process how classes/sessions you have left.




Why should I purchase a Pricing Plan?


Its entirely up to you whether you would rather 'pay as you go' or purchase a Pricing Plan. I have added the Pricing Plans to the site to faciliate a quicker booking process for everyone but particularly those clients who do multiple classes or sessions a week.





JOINING A CLASS/SESSION

I can't find the Zoom link - where is it?


Zoom links for each class or session are autogenerated and sent out within the confirmation email and in the reminder email which you will receive 24 hours ahead of the class or session. You are given the option to save it into your google calendar should you wish.




Do I need to pay for Zoom to access your classes?


No, you don't need to pay for Zoom. You just need to sign up and download the free version from their website: https://zoom.us/signup




I have Zoom and I've clicked on the link but its not working - what do I do?


This might be for a number of reasons: Firstly, I have a 'waiting room' enabled so you will not given access immediately into the class but rather into a 'virtual waiting room' and I will them admit you. Otherwise it might be something more technical which is not my forte but I would suggest in the first instance you check your internet connection. Often Zoom will tell you if your internet connection is unstable. Otherwise you could try one of the following basis steps: 1. Log out and log in again. 2. Close Zoom down and restart it. 3. Restart your phone/tablet/laptop/computer. Beyond that you are best of contacting Zoom if you have reoccurring issues. I would advise that it is worth keeping on top of the updates that Zoom send out from time to time. This does seem to ensure smooth running of the system.




My Zoom isn't working - can I have refund or reschedule my class/session?


acb Pilates cannot held liable for how Zoom operates in your location or chosen device. It is your responsbility to ensure Zoom is working ahead of a class/session.





REFUNDS/ CANCELLATIONS

How do I cancel my class/session?


If you a member and it is more than 24 hours before the class/session this can be done in the members area in the 'My Bookings' section. Next to your booking there is a 'cancel' button you can click on. If you have 'paid as you go' then you will be autogenerated a refund. Please note this can take between 3-7 working days to appear in your account. If you have paid as part of a pricing plan then the credit will simply be added back to your account. If you are not a member please contact Amy directly on amy@acbpilates.co.uk Please note as stated in our cancellation policy classes/sessions that are cancelled with less than 24 hours notice will not be refunded, this is regardless of whether you are a member or not. Exceptions may be made in extenuating circumstances but will be at the discetion of acb Pilates. In this situation please contact Amy directly on amy@acbpilates.co.uk.




How do I reschedule my class/session?


If you a member and it is more than 24 hours before the class/session this can be done in the members area in the 'My Bookings' section. Next to your booking there is a 'reschedule' button you can click on. If you are not a member please contact Amy directly on amy@acbpilates.co.uk Please note as stated in our cancellation policy classes/sessions that are rescheduled with less than 24 hours notice will not be refunded, this is regardless of whether you are a member or not. Exceptions may be made in extenuating circumstances but will be at the discetion of acb Pilates. In this situation please contact Amy directly on amy@acbpilates.co.uk.




What is your Cancellation Policy?


You may cancel a Pilates class or private session without charge 24 hours before the scheduled start time for a full refund. After that time, a refund will not be offered. Classes and private sessions can be rescheduled up to 24 hours before the scheduled start time. After that time any requests to reschedule will be at the discretion of acb Pilates. Classes and private sessions are non-transferable. In the event that a class is cancelled by us, you will be offered either a refund or the option of being transferred to an alternative class.